Privacy Policy

1. Data We Collect

We collect only what is necessary to respond to enquiries and to carry out repair or restoration work:

• Contact information — name, email address, and telephone number where provided via the contact form or by direct communication.
• Watch details — description, photographs, and condition notes relating to a piece brought in for assessment or work.
• Service records — documentation of work carried out, parts replaced, and test readings.
• Website usage data — anonymised data collected through cookies about how visitors use our site (page views, session duration). See Section 5 for details.

2. Legal Basis for Processing

We process personal data on the following bases under applicable Thai data protection law (PDPA, B.E. 2562):

• Contract performance — processing necessary to carry out a service you have requested or agreed to.
• Legitimate interest — maintaining service records that benefit returning clients and the quality of our work over time.
• Consent — for optional analytics cookies, where you have agreed via the cookie banner.

3. How We Use Your Data

• To respond to your enquiry and assess your timepiece.
• To carry out the agreed repair or restoration work and maintain associated records.
• To contact you with updates during a service or restoration project.
• To improve the website through anonymised analytics (with consent).
• We do not use personal data for marketing without explicit consent.

4. Data Sharing

We do not sell, rent, or trade personal data. We may share data in the following limited circumstances:

• Parts suppliers — only where a specific part must be sourced externally; only your watch model/reference number is shared, not personal contact data.
• Legal obligation — if required to disclose data by Thai law or court order.
• Analytics services — anonymised, aggregated website usage data may be processed by third-party analytics providers (Google Analytics) where you have consented to analytics cookies.

5. Cookies

Our website uses cookies as described in our Cookie Policy. Essential cookies are required for the site to function. Analytics and preference cookies are optional and are only placed with your consent. You can manage your preferences at any time via the Cookie Policy page.

6. Data Retention

• Enquiry data — retained for 12 months if no service is undertaken, then deleted.
• Service records — retained for 5 years from the date of service to support future assessments and warranty reference.
• Analytics data — anonymised; retained per the third-party provider's standard retention policy (typically 14 months for Google Analytics).

7. Data Protection Measures

• Physical records stored in locked cabinets at the workshop premises.
• Electronic communications conducted over encrypted channels where possible.
• Access to client records restricted to workshop technicians directly involved in the relevant work.
• In the event of a data breach affecting your personal data, we will notify you within a reasonable timeframe in accordance with PDPA requirements.

8. Your Rights Under Thai PDPA

Under the Personal Data Protection Act B.E. 2562, you have the following rights:

• Right of access — request a copy of personal data we hold about you.
• Right to rectification — request correction of inaccurate data.
• Right to erasure — request deletion where data is no longer necessary, subject to our legitimate retention needs.
• Right to object — object to processing based on legitimate interest.
• Right to withdraw consent — where processing is based on consent, withdraw at any time without affecting prior processing.
• Right to lodge a complaint — with the Office of the Personal Data Protection Committee (PDPC) in Thailand.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of external websites and encourage you to review their policies separately.

10. Children

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under 18.

11. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our site or services after changes constitutes acceptance of the updated policy.

12. Contact

For any privacy-related questions or requests:

• Email: [email protected]
• Post: Tourbillo, 27 Thanon Ratchadamnoen, Talat Yai, Mueang Phuket, Phuket 83000, Thailand