What People Say After the Work Is Done

I brought in my grandfather's dress watch — a Swiss piece from the 1960s that had not run for years. The assessment was honest and clear. The restoration took about ten weeks, and I received updates at two points during the work. The watch now keeps reasonable time and came back looking much as it did in old photographs of him wearing it. Worth every baht.

Full Restoration

My chronograph had become difficult to use — the second pusher was stiff and the minute recorder seemed to reset inconsistently. After the service the pushers move cleanly and the sub-dials reset as they should. The function report was a useful addition — I hadn't seen a document like that from a watchmaker before. Straightforward and professional.

Chronograph Service

The crown on my watch had been wobbly for some time. I contacted Tourbillo and was told to bring it in without an appointment during their quiet hours. They assessed it and sent a note the same afternoon saying which parts needed replacing and what it would cost. The repair was done within a week. Setting the time now feels as it should. Good, clear communication.

Crown & Stem Repair

I had two chronographs serviced over the past year, and I expect to bring more. The timeline was accurate on both occasions — they said six to eight weeks and it was seven. The timegrapher printout that comes with the watch is a nice touch. I showed it to a friend who collects and he was suitably impressed. I'll keep coming back.

Chronograph Service × 2

I shipped a watch from Chiang Mai for a full restoration — something I was nervous about, but Tourbillo was clear about the process and sent a signed acceptance note with a declared value promptly. The work took twelve weeks, slightly longer than the initial estimate, but they communicated the delay clearly partway through. The finished piece looks right. I have no hesitation recommending the workshop.

Full Restoration

The crown tube on my Seiko had been damaged. Other places I approached either didn't want to source parts or quoted a full service when only the tube and crown needed attention. Tourbillo understood immediately, quoted accurately, and did only what was asked. Small job but handled with care. That is what I look for.

Crown & Stem Repair